FAQs
Get answers to our most frequently asked questions.
What types of cookies do you offer?
We offer classic chocolate chip, chipless cookies and cookie crumbles. We will be adding additional varieties in the coming months so check back soon!
Are your cookies made from scratch?
Yes! All of our cookies are made to order daily using premium ingredients. We take pride in using high-quality butter, eggs, and premium chocolate to ensure every bite is delicious.
Can I place a custom order?
Yes, for any custom orders, please email orders@heathcotebakery.com with your request and we'll get back to you ASAP.
Do you offer gift boxes or gift wrapping?
Yes, we have beautiful gift boxes and gift wrapping options available.
How should I store my cookies?
To keep your cookies fresh, store them in an airtight container at room temperature. For longer storage, you can freeze them, and they’ll stay fresh for up to 3 months. Just let them thaw before enjoying!
Are there allergens in the cookies?
Our cookies are nut free but do include dairy and gluten.
Do you offer any discounts or promotions?
Yes! We offer regular promotions and discounts for holidays, special events, and customer loyalty. Follow us on social media or sign up for our newsletter to stay up-to-date with all the latest deals.
What if I have a problem with my order?
We’re committed to ensuring your complete satisfaction. If you have any concerns with your order, please contact our customer service team right away at orders@heathcotebakery.com. We’ll do our best to resolve the issue promptly.
What if I need cookies by a certain date?
Please email us at orders@heathcotebakery.com. Though it is not guaranteed, we will do our best to fulfill your needs.